Contacting Roblox support: how to get help

Roblox is a huge platform that allows each player to create their own game, as well as play modes created by other users. Roblox was first released in 2006 and has been updated numerous times since then. You can run the game on almost any device, and creating your projects is very easy in the built-in engine.

Despite numerous pluses and updates, players sometimes encounter problems that force them to contact support. In this material, we will tell you how to fill out the form correctly or contact via e-mail so that they can help solve the problem.

When to contact support

Support is here to help you solve любые Issues users experience while playing, using the site, or developing in Roblox Studio. If an error message appears on the screen, nothing can be done in the development program, the account was blocked by mistake, and in case of other problems, it is worth contacting support.

Of course, experts are not able to deal with any problem. If problems occur due to inappropriate device system requirements or network problems, technical support will be powerless.

How to write to support

There are two options for applying - through form on the official websiteor through e-mail. In both cases, the same specialists help, but it is better to use each of these methods in order to respond faster.

Through the form on the site

1. Need to go to special page. It contains a form to fill out. First you need to fill in contact information - email, as well as, if desired, a name and nickname.
2. Next, you need to select the device on which the problem was detected, as well as the type of appeal. For example - ideas, offers, help with some features, Problems buying robux etc.
3. At the end there is a line in which you should describe the problem in as much detail as possible. It is best to write in English. You can use any translator. This will simplify the work of specialists and the time for processing the application. When everything is done, it remains to press the button Submitto send a message.

Via email

For this method, you need to go to your mail mail.ru and press write a letter. In the line "To whom" you must specify info@roblox.com - official support email.

In the letter itself, as in the case of contacting through the form, you should try to describe the essence of the problem in as much detail as possible. It is advisable to make the text in English using the same translator. It will not be superfluous to indicate in the subject the category of the problem, or at least a request for help.

Since when contacting via mail it is not visible from which account the message was sent, it is worth indicating information about the account in the letter. It will not be superfluous to have any proof of ownership of the account, for example, a photo or video that shows a public profile. The screenshot below shows an example of an email.

What you should know about

The most important thing is to be patient. It may take quite a long time to respond. You should not write a lot of messages at once, as all messages can be considered spam and simply ignored.

At the moment, there are only two known ways to apply, they are described above. It is difficult to contact technical support directly. If a person claims that he is from support and will help solve the problem, most likely he is a scammer. You should never give these people your account information.